Frequently Asked Questions

I have had an accident, what do I do now?

Contact your insurance company to report the accident. Once they have issued you a claim number, just stop by to see us and we can process your claim on your insurance’s behalf.

I have both private insurance and ICBC insurance. Who do I report my accident to?

If you have private insurance as well as ICBC coverage, you must contact your private insurance company to report your claim.

Do I have to take my car into ICBC for them to see the damage to the vehicle?

As a valet express repair facility, we are authorized to provide you with an estimate on behalf of ICBC. In most cases, it is not necessary to visit an ICBC claim centre.

Do I get a courtesy car while my car is being repaired?

Yes, our facility can supply you with a courtesy vehicle that we provide or we will set you up with an Enterprise rental car provided at no charge.

Do I need an appointment for an estimate?

No appointments necessary and all estimates are FREE of charge.

Where is your office/facility located?

We are located on the township side of Sidney, the easiest way to get to us is to drive down Beacon Avenue into Sidney, turn left at Resthaven, follow Resthaven up to Malaview Avenue, turn left and follow Malaview to the very end.

Our Address
2104 Malaview Avenue
Sidney, BC
V8L 2E4

Click here for a map of our location.